Cancellation policy

Last updated: July 15, 2026

Pure Roots Skincare Company may offer selected products through recurring subscriptions and preorders. We do not currently offer try-before-you-buy purchases.

This policy explains how recurring subscriptions and preorders may be changed or canceled.

Subscriptions

When you purchase a subscription, you authorize recurring orders and charges based on the delivery frequency selected at checkout.

Available frequencies may include delivery every:

  • 1 month
  • 2 months
  • 3 months
  • 6 months

Available options may vary by product and may change over time.

Unless a different term is clearly disclosed before purchase, subscriptions continue automatically until canceled.

Your payment method will be stored securely through Shopify or the applicable payment processor. You will be charged for each recurring order according to the schedule selected at enrollment.

The product price, subscription discount, shipping charges, taxes, and other applicable costs will be disclosed before you complete your initial subscription purchase.

Managing a Subscription

Customers may use their customer account or the subscription-management link provided in subscription emails to manage an active subscription.

Depending on the options available through our subscription platform, customers may be able to:

  • View upcoming orders.
  • Update payment information.
  • Update a shipping address.
  • Change product quantities.
  • Change an available delivery frequency.
  • Skip an upcoming order.
  • Pause a subscription.
  • Resume a paused subscription.
  • Cancel a subscription.

Shopify Subscriptions allows customers to manage, pause, or cancel subscriptions through their customer accounts. 

Canceling a Subscription

You may cancel your subscription at any time before the next recurring order has entered processing or fulfillment.

Cancellation prevents future recurring orders and charges. It does not automatically cancel or refund an order that has already been created, charged, processed, packaged, fulfilled, or shipped.

To avoid the next recurring charge, cancellation must be completed before the next scheduled billing date shown in your customer account or subscription-management portal.

Submitting an email after a recurring order has already been created does not guarantee that the order can be stopped.

Customers must be provided a reasonable and accessible way to cancel recurring purchases. Material subscription terms, including billing frequency, automatic renewal, and cancellation instructions, should also be clearly disclosed before enrollment. 

Skipping, Pausing, or Changing an Upcoming Order

When these options are available, you may skip an upcoming order, pause the subscription, or change the delivery frequency through your subscription-management portal.

A change applies only to future orders unless expressly stated otherwise.

Changes requested after an order has entered processing may not affect that order.

Product availability, pricing, discounts, and available delivery frequencies may change. Any material change affecting an active subscription will be handled in accordance with applicable law and the terms disclosed to the customer.

Subscription Pricing and Discounts

Subscription pricing or discounts may differ from one-time purchase pricing.

Any applicable discount will be displayed before enrollment. Discounts may be modified or discontinued for future orders when permitted by law, but material changes will be communicated before they take effect.

Taxes and shipping charges may vary based on the order value, shipping destination, available rates, and applicable law.

Failed Payments

If a recurring payment cannot be processed, Shopify or the applicable subscription provider may attempt the charge again and notify you that the payment failed.

You may be asked to update your payment information.

Depending on the subscription settings and number of failed attempts, the subscription may be paused, skipped, or canceled. Shopify permits merchants to configure billing retries and what occurs after unsuccessful payment attempts. 

Out-of-Stock or Discontinued Products

If a subscribed product is unavailable, we may:

  • Delay the upcoming order.
  • Skip the affected order.
  • Contact you regarding an available replacement.
  • Remove the unavailable product from the subscription.
  • Pause or cancel the affected subscription.
  • Refund any charge collected for an item we cannot fulfill.

We will not substitute a materially different product without your authorization.

Final-Sale Terms

Each completed subscription shipment is subject to our Returns and Refunds Policy.

Canceling a subscription stops eligible future recurring orders. It does not create a right to return or receive a refund for an order that has already been fulfilled.

All sales remain final except for qualifying manufacturing defects, shipping damage, missing or incorrect items, or another verified error attributable to Pure Roots Skincare Company.

Preorders

A preorder is a purchase or reservation for a product that is not ready for immediate fulfillment.

Depending on the preorder offer, we may:

  • Collect full payment at checkout.
  • Collect a partial deposit and charge the remaining balance later.
  • Store the customer’s payment method securely for a future authorized charge.

The estimated availability, payment schedule, and material preorder terms will be disclosed before purchase.

A preorder may be canceled before fulfillment begins when we are able to stop processing or shipment.

Once a preorder enters production, packaging, fulfillment, or shipment, it may no longer be canceled.

A fulfilled preorder is subject to our Returns and Refunds Policy and does not automatically qualify for return, exchange, or refund.

If a preorder is materially delayed, we will provide an updated estimate and any cancellation or refund options required by applicable law.

Try Before You Buy

Pure Roots Skincare Company does not currently offer try-before-you-buy purchases.

This policy will be updated before that purchase option is introduced.

Contact Information

Questions or requests concerning a subscription or preorder may be directed to:

Pure Roots Skincare Company
Order support: sales@purerootsskincareco.com
Phone: (928) 362-0219

Please include your full name, order number, and subscription information when contacting us.