Contact information
We’re here to help with questions about products, orders, shipping, product testing, and general support.
For the fastest response, please use the contact form below or email the appropriate address.
General Inquiries
For questions about Pure Roots Skincare Company, products, ingredients, upcoming releases, or other general matters:
Order Support
For help with an existing order, shipping concern, damaged package, missing item, incorrect item, or possible product defect:
Please include your order number and a clear description of the issue. Photographs may be required for damaged, incorrect, or defective-product claims.
Phone
Phone support may not always be available immediately. Email or the contact form is the best way to ensure your request is documented and reviewed.
Mailing Address
Pure Roots Skincare Company
4052 Northstar Dr.
Lake Havasu City, AZ 86406
United States
Response Time
We aim to respond within 2 business days.
Business days do not include weekends or federal holidays. Response times may be longer during product launches, testing periods, holidays, or periods of high order volume.
Before Contacting Us
For order-related questions, please have the following available:
- Your full name
- Order number
- Email address used at checkout
- A description of the issue
- Photos of the product and packaging, when relevant
For shipping damage, missing items, incorrect items, or suspected manufacturing defects, please review our Returns and Refunds Policy before submitting your request.
Product Safety Concerns
If you experience irritation or another adverse reaction, discontinue use immediately.
For urgent or severe symptoms, seek medical attention. Pure Roots Skincare Company does not provide medical advice or emergency support.
Social Media
You can also follow Pure Roots Skincare Company on:
- YouTube
- TikTok
For order problems or private account information, please contact us by email or through the contact form rather than through social media.